GREEN CARAT – GLOBAL RETURN, REFUND, AND EXCHANGE POLICY

Effective Date: September 5, 2026

At Green Carat, we take pride in offering high-quality diamond jewelry crafted with precision and care. Your satisfaction is paramount. This Return, Refund, and Exchange Policy governs all purchases made through our platform and is designed to ensure a seamless, transparent experience while protecting the integrity of our luxury items.

1. RETURN ELIGIBILITY & TIMEFRAMES

To be eligible for a return, your item must meet strict quality standards to ensure it has not been worn or altered.

• Domestic Deliveries (India): Return requests must be initiated within 7 days from the date of delivery.
• International Deliveries (Global): To accommodate cross-border transit and customs procedures, international return requests must be initiated within 30 days from the date of delivery.
• Condition Requirements: The product must be entirely unused, unworn, and in its pristine original condition. All original security tags, product packaging, and accompanying certification (including diamond authenticity and grading certificates) must be completely intact and undamaged.

2. NON-RETURNABLE ITEMS

The following categories of items are strictly non-eligible for return or exchange unless they arrive damaged or structurally defective:

• Custom & Personalized Jewelry: Any made-to-order, customized, or engraved jewelry pieces created specifically to customer specifications.
• Clearance & Final Sale Items: Products purchased during designated special sales, promotional clearance events, or marked down as final sale.
• Damaged Through Misuse: Products showing signs of misuse, accidental damage, unauthorized alteration, or normal wear and tear post-delivery.

3. THE RETURN PROCESS

1. Initiation: Contact our customer support team at sales@greencarat.com or +91 1234567890 with your order number and reason for return.
2. Documentation: If you are returning an item due to a defect or damage in transit, you must provide clear photographs or unboxing video evidence within 48 hours of delivery.
3. Authorization & Logistics: Once your request is reviewed and approved, we will provide formal return authorization and guide you through our secure courier pickup or reverse-shipping instructions.
4. Transit Liability: For international returns, you are responsible for securing proper shipping insurance for the full retail value of the jewelry, as Green Carat is not liable for returns lost or damaged during transit back to our facility.

4. REFUND INSPECTION & TIMELINES

• Quality Authentication: Every returned item undergoes a rigorous multi-point inspection by our gemologists and quality assurance team to verify authenticity and condition.
• Processing Window: Once the returned product successfully passes inspection, your refund will be processed within 7 to 10 business days.
• Method of Reimbursement: Refunds are issued strictly via the original payment method used at checkout. For Cash on Delivery (COD) orders, refunds will be securely transferred directly to your bank account following the collection of verified banking details.
• Shipping Fee Exclusions: Original and return shipping charges are non-refundable unless the return is a direct result of a Green Carat error or a verified manufacturing defect.

5. EXCHANGE POLICY

• We offer a one-time product exchange option within the applicable return window, subject to product availability.
• If the replacement item is of a higher value, the price difference must be settled prior to dispatch. If the replacement item is of a lower value, the price difference will be refunded back to your original payment method.

6. DAMAGED OR DEFECTIVE SHIPMENTS

If you receive an item that is structurally flawed, damaged in transit, or incorrect:

• You must notify us via email at sales@greencarat.com within 48 hours of delivery, attaching required photos or video proof.
• We will arrange an expedited replacement or a 100% full refund at zero additional cost to you.

7. ORDER CANCELLATIONS

• Orders may be canceled freely at any time prior to shipment dispatch.
• Once an order has been handed over to our logistics partner and shipped, cancellations are no longer permitted; however, you may utilize our standard return process upon delivery receipt.

8. CUSTOMER SUPPORT & INQUIRIES

For any questions regarding our return procedures, status updates, or shipping assistance, please reach out to our team:

• Email: sales@greencarat.com
• Contact Number: +91 6354471220